interface.ai

Interface.ai builds agentic AI systems for community banks and credit unions. Founded in 2015, the company provides intelligent virtual assistants and a BankGPT platform that handle member service interactions across voice, digital, and employee channels. Rather than scripting responses, its AI is designed to resolve member issues directly - guiding wire transfers, unblocking cards during overseas travel, or opening savings accounts - through a single system that continuously learns from each interaction.

The BankGPT platform, described by the company as the first of its kind purpose-built for credit unions and community banks, powers more than 1.5 million conversations a day. Its virtual assistants are used by over 100 financial institutions and serve millions of Americans, providing 24/7 banking service. The underlying technical work spans natural language processing, voice and conversational AI, computer telephony and IVR automation, multi-point caller ID forensics, device biometrics, and machine learning systems that improve continuously.

The company operates in the United States and focuses on the community banking, credit union, and financial services verticals. Its stated aim is to help smaller institutions compete with megabanks while retaining a member-first approach, and it frames its work around improving financial wellness for the many Americans living paycheck to paycheck. Co-founder and CEO Srinivas Njay comes from a credit union family; co-founder Bruce Kim has more than 25 years of enterprise AI experience.